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Complaints

COMPLAINT PROCEDURE

Any member of the NCAD community may file complaints related to NCAD Policies.

Individuals involved in filing a complaint will exhaust every effort to resolve the problem on a person-to- person basis.

All complaints must comply with the following:

  • Individuals must represent themselves and should not rely on others to speak for them or take the right of self-representation away from others. Complaints must be in the name of the individual involved and not part of others’ complaints or a “petition” of complaints. The language used should be professional and respectful.
  • Individuals should deliver a completed NCAD Complaint Form to the Registrar. Forms are available from the Registrar. A complaint will be reviewed by the NCAD Complaint Review Committee, and a response forwarded to the student in a timely manner.

The Committee shall include the following staff members:

  • Director of Operations
  • Director of Education
  • Title IX Coordinator
  • Current Faculty Member (to be appointed as needed by the Director of Operations & Director of Education)

Each member shall participate in all Complaint Reviews. Each member of the committee will have one regular vote regarding the outcome decision of any Review. The outcome of the review process will be based on a majority vote.

The Committee may request meetings with staff, faculty, or students to investigate or review the complaint and to invite others to be present at those meetings if they feel it is necessary.

The Committee’s decision/resolution in the matter is final.

If a student does not feel that the Complaint Review Committee has adequately addressed a complaint or concern, the student may consider the following:

  • Contact the Washington Student Achievement Council (WSAC). The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit www.wsac.wa.gov/student-complaintsfor information regarding the WSAC complaint process.
  • Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to:

Accrediting Commission of Career 

Schools & Colleges 

2101 Wilson Boulevard, Suite 302 

Arlington, VA 22201 (703) 247-4212

www.accsc.org | complaints@accsc.org

A copy of the ACCSC Complaint Form is available at the school may be obtained by contacting complaints@accsc.org or at https://www.accsc.org/StudentCorner/Complaints.aspx.